Vonage, a global business cloud communications leader, offers an AI-powered Voice Bot Experience that is designed to enhance customer service and satisfaction. This service leverages the Vonage AI Engine and professional expertise to deliver a voice bot experience that customers will find both useful and enjoyable.
The Voice Bot Experience enables self-service for customers, allowing them to get bill updates, schedule appointments, and get answers to frequently asked questions without the need to wait for a live agent. This not only improves customer experience but also allows representatives to focus on more complex challenges, thereby enhancing overall customer satisfaction.
Recognizing that businesses and customer expectations evolve over time, the Voice Bot Package with Vonage AI is designed to adapt and move with the changing needs of the business. This flexibility ensures that the voice bot remains relevant and effective in meeting customer needs.
Setting up and configuring the Voice Bot is made easy with the help of Vonage's AI experts. They assist not only in the setup of the Voice Bot but also in its maintenance, monitoring, and optimization over time. This ensures that the Voice Bot continues to perform optimally and deliver value to the business.
The Vonage AI Engine, developed in-house, is tailored to the unique needs of each business, ensuring that the business stands out from the competition. This customization, coupled with Vonage AI Services, reduces the time it takes to set up AI and integrate it into the voice experience, leading to a speedier time to market.
The Voice Bot Experience also leverages direct integration with Vonage’s Voice API to deliver a superior customer experience across a global network. This ensures that the quality of the voice bot is as good as the voice connection allows.
The Voice Bot Package includes 40 hours of professional service time with AI experts who design and implement a unique Voice Bot experience. It also includes AI monitoring and support, which involves vocal monitoring of 10% of calls to detect flaws, visual monitoring of transcripts to look for bot errors, and optimization by retraining the bot on missed inputs and other issues. The package also includes flagging of 3rd party service errors with full descriptions and a detailed monthly report that includes modifications and explanations to the Virtual agent. A designated account manager provides email, chat, and phone support during business hours.
The Voice Bot components include Automatic Speech Recognition, which enables the bot to take in human speech; Natural Language Understanding, which drives the bot’s comprehension of the speech; and Text to Speech, which powers the bot’s response back to the caller. These components work together to deliver a seamless and effective Voice Bot Experience.
Vonage AI Studio