Setting the global benchmark for e-commerce logistics, JD.com offers same- and next-day delivery options for almost any product, reaching customers across China with unmatched speed and precision. At the forefront of robotics and automation, they hold the prestigious title of being the world's first company to make commercial deliveries by drone. Moreover, JD.com has successfully developed unmanned delivery vehicles, warehouses, and stores, revolutionizing the retail landscape. With a staggering 31 petabytes of data generated daily, JD.com leverages its powerful AI and machine learning tools to provide unparalleled insights into consumer behavior in China.
The global epicenter of their research and development efforts is the JD Silicon Valley R&D Center, situated in Santa Clara, CA. This world-class facility brings together leading talent in machine learning, cloud computing, big data, and AI to drive the creation of cutting-edge innovations that enhance the retail experience for customers and brand partners.
JD.com's research and development programs are strategically focused on several key areas that exert a meaningful impact on their business, consumers, and partners.
JD Logistics sets the gold standard in the e-commerce industry, providing unparalleled speed and quality of service. The majority of orders placed on JD.com can be swiftly delivered to customers' doorsteps on the same day or the day after—an unmatched level of service globally. Their highly advanced logistics network is the foundation of this exceptional performance. JD.com's smart logistics research, led by JD-X, their logistics and automation lab, focuses on innovating the next generation of smart logistics technologies. Their emphasis lies in automated fulfillment capabilities, including drones, autonomous delivery vehicles, and automated warehouse technologies.
Innovations within JD.com's smart logistics offering include:
- Pioneering regular commercial drone operations worldwide.
- Being the first company globally to launch a fully-automated B2C warehouse.
- Introducing Indonesia's first AI-powered smart store.
- Launching the world's first smart delivery station powered by autonomous delivery robots.
- Collaborating with Rakuten to develop unmanned delivery stations in Japan.
JD.com has developed a modularized smart supply chain management solution to manage the seamless flow of millions of SKUs through China's largest nationwide fulfillment network. This solution, supported by cutting-edge technologies such as big data, blockchain, IoT, natural language processing, image and vision recognition, machine learning, and deep learning, facilitates the design, planning, execution, control, and monitoring of supply chain activities.
JD.com's smart supply chain research, led by the JD Y division, focuses on creating intelligent supply chain solutions while harnessing the power of AI to enhance retail efficiency.
JD.com harnesses the power of AI in nearly every aspect of its business. They design algorithms that learn consumer behavior, predict demand trends, and constantly enhance the algorithms powering crucial elements of JD.com's business, such as search and personalization. Their key research areas include natural language processing, computer vision, and machine learning.
JD.com utilizes AR/VR technology to provide customers with an interactive in-store experience, coupled with the convenience and ease of online shopping. Recognizing that product testing is a significant challenge for online consumers, they empower customers with JD's AR technology, enabling them to virtually try on apparel and test cosmetics at their convenience, anytime and anywhere.
JD.com places utmost importance on providing a safe and reliable e-commerce experience for all platform users. Their JD Security team, composed of world-leading experts in online security, develops next-generation protection methodologies and solutions for the entire JD ecosystem. Specializing in areas such as account and data security, AI, big data and IoT protection, mobile and enterprise security, and threat intelligence, the team ensures the highest level of security across the platform.
JD.com remains dedicated to revolutionizing the retail landscape through its unwavering commitment to innovation, customer satisfaction, and industry progress.
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