Intercom Inc.

Intercom introduces Fin, an advanced AI chatbot powered by OpenAI. Fin is designed to resolve complex customer support queries, providing safer and more accurate responses than any other AI bot in the market. With the ability to resolve over 50% of customer questions instantly and accurately, Fin significantly reduces support volumes, allowing teams to focus on high-value conversations.

Fin is built with safeguards to ensure it answers questions based solely on your support content. The feature, Fin Conversations in Inbox, allows your team to monitor all of Fin's responses, ensuring a trustworthy AI bot experience. The setup process for Fin is simple and quick. It requires no training or configuration; just point it at your content—whether it’s Intercom Articles, Zendesk Help Center, or any public URL—and turn it on.

Fin offers a unique blend of automation and human interaction. You can enrich Fin with Custom Answers for your most important questions. For everything else, Fin will seamlessly pass conversations to your support team, ensuring a balance of control and human touch when needed. 

Fin boasts a resolution rate of up to 50% and a deflection rate of up to 60%. It is a true natural language bot, capable of understanding complex queries, asking clarifying questions, and fully conversing with your customers. Fin can ingest content from multiple sources at once, including Intercom Articles, Zendesk Help Center, or any public URL. 

For complex problems, Fin can triage and seamlessly pass them to your human support teams, ensuring the best possible customer experience. When Fin passes complex problems to human support teams, representatives can instantly generate replies and recap conversations for other agents. 

Fin is omnichannel, capable of maintaining conversations wherever your customers are—Intercom Messenger, WhatsApp, SMS, and more. It also supports multilingual interactions, with the ability to automatically detect a customer’s language and resolve issues in any of the 43 languages that Intercom currently supports (this feature is coming soon).

Intercom, trusted by over 25,000 businesses, goes beyond Fin. It’s a customer platform that helps you connect with your customers, solve their problems, and delight them with personalized experiences — all while reducing team workload.