Inbenta is a global leader in the field of artificial intelligence, offering a patented Neuro-Symbolic AI 4-in-1 platform that powers memorable conversational experiences. The platform is designed to provide the best answers to the most complex customer and employee questions, enhancing user engagement and delivering accurate interactions from day one.
Inbenta's platform comprises four modules that power search, chat, knowledge, and voice solutions. These modules work together to offer a seamless conversational experience 24/7 across all channels. The platform is designed to meet the needs of CX leaders who aim to connect and improve their user experience.
The Chatbot module of Inbenta's platform allows businesses to chat with prospects and customers through any channel. It uses Natural Language Processing (NLP) to better understand users, detect their intent, and analyze their sentiment to provide the most appropriate answer. The chatbot can also manage transactions like bookings, meetings, and order modifications through Robotic Process Automation (RPA), and it can escalate complex requests to live chat and ticketing modules for a seamless experience.
Inbenta's platform requires zero hours of data training and is available in 35 languages. It boasts a 90% correct answer rate and reduces incoming requests by 40%. The platform is ready to use and can be customized to meet specific use cases. It also offers pre-packaged solutions for various industries, including banking, eCommerce, and travel.
Inbenta's customers include Alterra Mountain Company, GOL Airlines, and Allegion. These customers have praised Inbenta for its significant contribution to improving service levels, making customers' lives easier, and improving both customer experience and internal operations.
Inbenta is a low-code, open SaaS solution with a powerful NLP engine. It offers a large catalog of integrations and a quick and easy integration process. The company has invested 15 years in R&D to continuously optimize its NLP engine, Neuro-Symbolic AI, and Lexicon. Inbenta is committed to delivering market-leading customer service and is continually exploring new and creative ways to make information more searchable for customers and workers.
