Evolve IP is a company that provides AI-enriched call recording solutions, enabling businesses to capture 100% of calls, chats, and videos. The rise in remote and hybrid work has necessitated a solution that can capture untapped voice data and provide actionable business intelligence from any location. Evolve IP's platform allows businesses to replay recordings and reveal crucial insights from every conversation in a simplified, automated, and compliant manner. This ensures a permanent hybrid workplace solution that adapts to shifting locations, tools, and partners.
The company partners with Dubber, the world's leading unified call recording and voice AI solution, to help businesses improve sales and service performance, address compliance mandates, and unlock the potential of voice data. The solution integrates with Microsoft Teams Direct Routing and Evolve IP Global Enterprise Voice, enabling enterprises to easily deploy the solution across their organization and support remote working.
Key features of Evolve IP's solution include the ability to search and discover using keywords across conversations, download, playback and share transcripts, identify key points during a call, trigger alerts based on defined keywords, and ensure AES-256 bit encryption and full audit trail of access to recordings.
The call recording solution with voice AI finds use in various scenarios. Contact center and support leaders can quickly identify and respond to client issues, train new employees, and document customer calls. Sales leaders can review client calls with personnel to improve sales effectiveness. HR can record and share interviews to speed hiring cycles and document onboarding and termination conversations. Healthcare organizations can document patient engagements and share calls and transcriptions securely. Businesses requiring encrypted call recording can ensure their PCI-DSS, HIPAA/HITRUST, and SOC2 compliance is maintained. Partners involved in mergers and acquisitions can share notes, review recordings, and search key moments immediately.
Evolve IP's call recording platform with Voice AI enables businesses to turn all business conversations taking place every day on multiple platforms, including Microsoft Teams, into critical data for compliance, business continuity, and productivity. The company positions itself as an essential IT ally for the enterprise hybrid workforce, simplifying and future-proofing the technology footprint of its clients.